Yes, all our products are original and purchased directly from Japan. We guarantee the authenticity of each item.

We accept returns within 14 days of receiving the product, as long as it is in its original condition. Please contact us before making a return.

If a product arrives damaged due to transport, please contact us within the first 48 hours with photos of the damage. We will evaluate the situation and offer you a safe and appropriate solution to ensure your satisfaction.

Yes, we offer pre-orders for out-of-stock or high-demand products. Estimated delivery time is 4-6 weeks.

Sure! If you're looking for something in particular, let us know, and we'll try to find it in Japan during our shopping.

Otaku Village is more than just a store, it's a community of anime enthusiasts. Our team shares your love for these stories and characters, and we're committed to providing a shopping experience that's as exciting and immersive as the anime itself. From friendly and attentive customer service to a smooth checkout process, we make sure every interaction is positive and memorable.