Yes, all our products are 100% original. We work with official European suppliers and carry out imports purchased directly from Japan, carefully inspecting each item upon arrival. If you have any questions about a product or notice anything unusual, contact us; we assure you that we never leave a problem unresolved.

No, absolutely nothing. We are a store located in Spain and operate exclusively within the European Union. All our shipments, including those from "Stock Japan," arrive at your home with no surprise fees or customs procedures. The price you see on the website is the final price you pay.

Yes, we accept free returns within 14 days of receipt. The only requirement is that the product is in the same condition as when it was received; returns of items that have been broken or damaged due to improper handling by the customer will not be accepted. Please contact us before making any arrangements so we can guide you on the steps to follow.

If a product arrives damaged due to transportation, contact us within the 14-day free return period with photos of the damage. We will assess the situation and offer you a safe and appropriate solution to ensure your satisfaction.

Yes, we offer the "Japan Stock" option for out-of-stock items and manage official pre-orders for upcoming releases. The estimated delivery time for Japan Stock products is 5 to 6 weeks after purchase, as we import them directly for you; however, we always work to get them to you as soon as possible. In the case of pre-orders, you will receive your unit as soon as the official release takes place.

Yes, you can request any item directly from our team. We offer a personalized search service where we locate the part you are looking for through "Stock Japan." Additionally, we adapt to your preferences and budget, allowing you to choose from the conditions detailed on our website: Very good condition, Like new, or Sealed. We take care of finding the option that best fits your collection.