Shipping policy

1. General Information

At Otaku Village, we strive to provide efficient and reliable shipping service for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website.

2. Order Processing

• Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
• Order Confirmation: You will receive an order confirmation email with your purchase details and the shipping tracking number once your order has been processed.

3. Shipping Methods and Costs

We offer several shipping options to meet your needs. Shipping costs are calculated based on the weight, package dimensions, and the recipient's location.

• Domestic Shipping: We offer standard and express shipping services nationwide. Costs and delivery times vary depending on the selected option.
• International Shipping: We ship to various countries. International shipping costs and delivery times vary depending on the destination and the selected shipping option.

4. Delivery Time

Estimated delivery times are as follows:

• Domestic Shipping: 3-7 business days.
• International Shipping: 7-21 business days.

Order preparation times:

• STOCK Shipments: 0-2 business days from purchase.
• JAPAN STOCK Shipments: Up to 6 business weeks from purchase.
• PRE-ORDER Shipments: Up to 6 business weeks after release.

Please note these are estimated times and may vary due to factors beyond our control, such as customs delays, logistical issues, or weather conditions.

5. Shipment Tracking

All orders include a tracking number that will be provided by email once the shipment is made within the indicated times depending on Stock, Japan Stock, or Pre-order. You can use this number to track your order through the corresponding carrier's website.

6. Customs and Import Duties

International orders may be subject to import taxes, customs duties, and fees charged by the destination country. These charges are the recipient's responsibility and are not included in the order cost or shipping fees. We recommend contacting your local customs office for information about additional costs before making your purchase.

7. Shipping Issues

• Shipping Delays: If you experience significant delivery delays, please contact us at support@otakuvillagestr.com so we can help resolve the issue.
• Shipping Damage: Inspect all packages upon receipt. If your order arrives damaged, please contact us immediately with photos of the damage so we can file a claim with the carrier and send you a replacement or issue a refund.
• Lost Orders: If your order appears to have been lost during shipping, please contact us so we can investigate the issue with the carrier.

8. Changes to Shipping Address

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee address changes once the order has been processed.

9. Contact

If you have any questions about our Shipping Policy, please contact us via email: support@otakuvillagestr.com